Why
does Ratios Plus indicate that I am using a DEMO
program when I start it?
An activation
code is required to convert Ratios Plus from
DEMO mode to an unlimited version. Until you
enter your activation code, Ratios Plus will
start in DEMO mode. While in DEMO mode, whenever
RP starts, a screen will be displayed prompting
you for your activation code. To activate the
program, click the ‘Enter Activation Code’
button and type in your program prefix, serial
number, and the activation code provided to you
on the CD case that your CD was shipped in. If
you bypassed the prompt during the startup, you
may enter the activation information by
selecting the option "Enter Activation Code"
from the Help Menu, or wait until the next time
you start RP.
I lost
my activation code, how can I get another one?
Select Enter
Activation Code from the Help Menu. Click the
Request Activation Code button on the screen
that is displayed. Complete the form that will
be displayed and email or fax to Pro-Ware. We
will respond by email if you email your request
or by fax if you fax your request to us.
How can
I tell what version of Ratios Plus I am using?
Go to the
Main Menu. Above the logo, the version year
will be listed as part of the program title.
The version date of the Ratios Plus program will
be displayed below the logo. Generally, the
version will change with each new ANNUAL update;
however, the version date will change whenever
we issue an interim update.
How can
I tell if I have the most current version of
Ratios Plus?
Ratios Plus
is updated annually and you will receive an
update notice and update order blank via mail
each year around the 1st of November. The
version will correspond with the year in which
it is released. During the year, we will issue
interim updates to make minor fixes and
enhancements to the program. Interim updates
are downloaded from our website and are not sent
out on a CD unless specifically requested.
If you need
an upgrade and do not have an upgrade order
blank, you will need to call Pro-Ware at
402.861.8800 to determine what your upgrade cost
is or to place an upgrade order for the most
current version. You can place your order over
the phone or we can fax you an upgrade order
blank.
If you have
the current version and want to verify that you
have the most current release of that version,
follow the instructions in the next
section, "How
do I get the most current release of the current
version of Ratios Plus?".
How do
I get the most current release of the current
version of Ratios Plus?
The most
current release of Ratios Plus is always
available on our website and can be downloaded
by current users at any time. For example, if
you have version 1.0 of Ratios Plus, the most
current release of RP 1.0 can be downloaded by
selecting the Update option from the toolbar on
the Main Menu or selecting Auto-Update from the
Help Menu. Naturally, you must have an internet
connection to use this option. The auto-update
feature built into Ratios Plus will download and
install the update for you.
Alternatively, you can go to the Pro-Ware
website (
www.proware-cpa.com/rp_updates.html ) and
download the update to your computer and install
it. Instructions for installing the update are
included on our website.
Will
Ratios Plus prompt me to download the current
release of Ratios Plus?
Yes, the
default settings for the auto-update feature in
RP is to prompt you every 15 days during the
period of January 1 through April 15. After
April 15, you will be prompted every 30 days to
check for a new update. If you are not being
prompted, it may be that this feature has been
turned off. To verify that the auto-update
feature is enabled, click the Update button on
the Main Menu toolbar or select Auto-Update from
the Help Menu. At the bottom of the screen that
will be displayed, there is a checkbox to
disable the auto-update feature. If you want to
enable the auto-update feature, uncheck the
box.
Remember,
even if this feature is disabled, you can always
check for an update at any time by clicking the
Update button on the Main Menu toolbar or
selecting Auto-Update from the Help Menu. On
the screen that is displayed, click the OK
button to check for, download, and install the
current release.
Since
I've never used Ratios Plus before, what is the
best way to get an overview of its features?
The Ratios
Plus Tutorial provides a quick overview of how
to get started. It includes instructional text
and video presentations to describe some
of the most common features. To access the
Tutorial, select the Ratios Plus Tutorial option
from the Help Menu.
I can't
find my Ratios Plus CD. How do I get a new one?
If you are
using the current version of Ratios Plus, you
can purchase a replacement CD from Pro-Ware.
Call customer service at 402.861.8800 to order.
Will I
be able to import my data from Accountant's
Helper into Ratios Plus?
Yes, under
the File Menu, there is an option called
Accountant's Helper Import Wizard. It is a
simple two-step process which allows you to
select which clients to import.
Installation
What
should I do if I put the Ratios Plus CD in my
computer and nothing happens?
We rely on
the "autorun" feature of Windows to start the
installation program when you insert the Ratios
Plus CD; however, if this Windows feature has
been disabled or is not working properly, the
installation program will not start. To
manually start the installation program, click
on My Computer, then right-click on the drive
that represents your CD-ROM drive and select
Open from the menu. When the contents of the CD
are displayed, double-click on AUTORUN.EXE and
the installation program will start.
Can I
access my data files on a network if I install
Ratios Plus on my computer?
Yes. If
Ratios Plus is installed on your computer, you
can access data files on your local computer, a
network, or any drive that you can navigate to
using Windows Explorer.
Do I
need another copy of Ratios Plus if I want to
install it on another computer in my office?
Yes. Every
copy of Ratios Plus comes with a individual PC
license. If you want to install it on another
computer, you will need to purchase an
additional licensed copy of Ratios Plus.
File Menu
How Do
I backup my data files?
The best way to backup
your data files is to use the option
Backup/Restore in the Files Menu. This
option is a wizard that will allow you to backup
your data files or restore data files from a
previously created backup file. The backup
files created are in standard "zip" format and
can be viewed using any software program, in
addition to Ratios Plus, that reads standard
zip files, such as, Windows XP.
You are
using one of the resources right now, but there
are a number of resources available to learn
about the Ratios Plus program including the
following:
